How Can We Help?
Get quick answers, learn how to use Compressly, or contact our support team
Quick Help
Find answers to common questions
Getting Started
Learn the basics of using Compressly
Features Guide
Explore all compression features
Troubleshooting
Fix common issues quickly
Frequently Asked Questions
Everything you need to know about Compressly
Features Guide
Master every aspect of Compressly
100% Private Processing
All compression happens locally on your device. Your media files never upload to external servers, ensuring complete privacy and security.
Smart Compression
Intelligent algorithms analyze your content and apply optimal compression settings automatically.
Customizable Settings
Fine-tune compression with quality sliders and preset options to match your specific needs.
Batch Processing (Pro)
Process multiple photos and videos simultaneously to save time on large collections.
Troubleshooting
Quick solutions to common issues
App crashes during compression
Try restarting the app and ensure you have sufficient storage space on your device. For large files or batches, close other apps to free up memory.
Compressed files look different from originals
Adjust the quality slider to a higher setting. Remember that some quality loss is normal with compression - use the preview feature to find the right balance.
Batch processing is slow or stops
Large batches require significant processing power. Try processing smaller batches (10-20 files) at a time, and ensure your device isn't overheating.
Can't find compressed files
Check your Photos app in the 'Recently Added' album. If you saved as copies, originals remain unchanged. Use the search function to find files by date.
Error message: 'Insufficient storage'
Free up space on your device before compressing. You need temporary space for processing even though the final files will be smaller.
Video compression takes too long
Video compression is more intensive than photos. For best performance, compress videos one at a time and avoid using other apps during processing.
System Requirements
Ensure your device is compatible with Compressly
Still Need Help?
Our support team is here to help you get the most out of Compressly
Email Support
Get help with technical issues, feature requests, and general questions.
support@compressly.app
Response within 24 hours
In-App Support
Access help directly from within the Compressly app.
Settings → Help & Support
Instant access to guides and FAQs
For urgent issues, please use the contact form above.
We typically respond within 24 hours.
Ready to Reclaim Your Storage?
Download Compressly today and start saving space on your iPhone